Terms of Service

These Terms of Service (“Terms”) govern your use of ZenKimchi Concierge, a service operated by Immerse Experience LLC, a limited liability company based in Colorado, United States (“ZenKimchi Concierge,” “we,” “us,” or “our”). By submitting a request through our website or otherwise engaging our services, you agree to these Terms. If you don’t agree with them, please don’t use the service.

What we do

ZenKimchi Concierge books train tickets, restaurant and vendor reservations, event and sports tickets, and airport transportation on behalf of travelers in Korea. We charge a service fee for arranging each booking. The underlying cost of the train ticket, table, event ticket, or ride is billed separately, either directly to you by the vendor or included as a pass-through cost in what we collect on your behalf. Our fee is for the work of securing the booking, not for the item or service itself.

Eligibility

You must be 19 years of age or older to use ZenKimchi Concierge. By submitting a request, you confirm that you meet this requirement.

Payment

We accept payment by Stripe and PayPal. We do not accept cash. Full payment, including our service fee and the underlying cost of your booking where applicable, is required before we confirm a reservation, ticket, or ride on your behalf.

Refunds

If we’re unable to deliver the booking you requested, we refund our service fee in full.

For train tickets and airport transfers, cancellation refunds are limited to whatever amount the train operator or transfer provider’s own policy allows, minus a 10 percent refund processing fee calculated on the full booking amount, including our service fee. Our original service fee is non-refundable once a booking has already been completed as requested.

Airport pickups: if your driver does not arrive within two hours of the scheduled pickup time, you’re entitled to a full refund for that pickup. It’s your responsibility to notify us of any flight schedule change at least six hours before the scheduled pickup time. We’re not responsible for a missed or delayed pickup caused by a schedule change we weren’t notified of in time.

Any change you request to a booking after it’s confirmed, a different time, date, party size, or similar, is treated as an alteration and carries an additional charge equal to 50 percent of the original concierge service fee for that booking.

Liability

ZenKimchi Concierge is not liable for outcomes that are the customer’s responsibility, including missed trains, restaurant mixups caused by late arrival or incorrect information provided to us, or other consequences of a customer’s own action or inaction. We are also not liable for the acts, omissions, or service quality of third parties we book on your behalf, including train operators, restaurants, venues, and transportation providers, beyond the refund terms described above.

Prohibited use

We do not arrange or facilitate any illegal purchase. Customers may not bring illegal drugs, weapons, or pornography into any vehicle or venue arranged through our service. Doing so forfeits the full cost of that booking, with no refund.

Governing law and disputes

These Terms are governed by the laws of the United States. Any dispute arising from these Terms or your use of ZenKimchi Concierge will be resolved through binding arbitration under United States law, rather than in court.

Emergency and booking contact

Once your booking is confirmed, we provide a direct phone number, KakaoTalk ID, or WhatsApp contact for day-of questions or emergencies. This information is shared privately with confirmed customers and is not published on our website.

Changes to these Terms

We may update these Terms from time to time. Changes take effect once posted to this page. Continued use of ZenKimchi Concierge after changes are posted means you accept the updated Terms.

Contact

For legal notices or questions about these Terms, contact us at concierge@zenkimchi.com.