Privacy Policy

This Privacy Policy explains how ZenKimchi Concierge, operated by Immerse Experience LLC (“we,” “us,” or “our”), collects, uses, and protects your personal information when you use our website or request our services.

What we collect

When you submit a request through our form, we collect your name, preferred contact method and contact details, the details of what you’re asking us to book, and related travel information such as arrival dates. For certain bookings, such as train tickets or event tickets that require it, we may also ask for additional information like your age or passport number. We only ask for what a given booking actually requires.

Payments are processed by Stripe and PayPal. We do not collect or store your card details ourselves. Stripe and PayPal handle that information under their own privacy and security practices.

We use Google Analytics and the Meta Pixel on our website to understand how visitors use the site and to measure the performance of our marketing. These tools may use cookies and similar technology to collect information about your device and browsing behavior. You can control cookies through your browser settings, and opt out of Google Analytics and Meta ad tracking through those companies’ own tools.

How we use your information

We use your information to arrange and confirm the bookings you request, to communicate with you about those bookings, and to provide the day-of support described in our Terms of Service. We also use booking information internally, in aggregate, to understand demographics and improve how we serve travelers. We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

Who we share it with

We share the relevant parts of your information with the third party you’re booking with, a restaurant, a train operator, a venue, or a transportation provider, so that booking can actually happen. We share only what that specific booking requires. We do not sell your information, and we do not share it with any other third party, including advertisers, beyond the analytics and advertising tools listed above.

How long we keep it

We store customer data privately and delete it on an annual basis. If you’d like your information removed sooner, contact us and we’ll take care of it directly.

Your rights

If you’re located in the European Economic Area or the United Kingdom, you have the right, under the General Data Protection Regulation, to access, correct, delete, or receive a copy of your personal data, and to object to or restrict certain uses of it. If you’re a California resident, you have similar rights under the California Consumer Privacy Act, including the right to know what personal information we’ve collected about you, the right to request its deletion, and the right to opt out of the sale of personal information. We don’t sell personal information, so there’s nothing to opt out of on that front, but the right still applies.

To exercise any of these rights, contact us at concierge@zenkimchi.com. We’ll respond and verify your request before acting on it.

Security

We take reasonable steps to protect the information you share with us, particularly sensitive details like passport numbers, and limit access to what’s needed to fulfill your booking. No method of storage or transmission is completely secure, so we can’t guarantee absolute security, but we treat this information carefully.

Children’s privacy

ZenKimchi Concierge is intended for users 19 years of age or older, consistent with our Terms of Service. We don’t knowingly collect personal information from anyone under that age.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect once posted to this page.

Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at concierge@zenkimchi.com.